Frequently asked questions

No. We are click and collect only: you reserve online and collect from one of our branches. Nothing is posted or delivered.

Add what you want to your basket, choose a branch and a collection slot, enter your details and place your reservation. You get a reservation number straight away, and a confirmation by WhatsApp or text message.

Yes. Today's slots are offered until a short time before they start, so we have time to get your order ready. If a slot is not shown, it is full or too close to its start.

Please contact the branch before your slot. Reservations not collected within 24 hours of the slot may be cancelled and the items put back on sale.

Contact us with your reservation number and we will change or cancel it for you. As nothing is paid online, there is nothing to refund when a reservation is cancelled before collection.

Your items and slot are held once the reservation is placed. Occasionally we may have to cancel one, for example if stock is damaged or a sale is not allowed by law; if so we will tell you.

You pay in store when you collect. There is nothing to pay online.

The price shown when you place your reservation, including any offer or discount code applied to your basket.

Offers such as buy one get one free are applied automatically in your basket. For buy one get one free, add two and the second is free; your basket shows the saving.

Enter it in your basket. Codes are subject to their own conditions, cannot be exchanged for cash and may be withdrawn at any time.

Yes. Fireworks are only sold to adults aged 18 or over. There is an age check when you reserve, and you must show valid photo ID when you collect. Without it we cannot hand the fireworks over.

Fireworks can only be handed to an adult with valid photo ID. We may refuse any sale we believe is being made for someone under 18.

The law limits when most fireworks can be sold to the public outside licensed premises, so some products can only be reserved and collected during the permitted selling periods.

Always follow the instructions printed on each firework. Our firework safety guide has general advice.

Yes. Our sweets are made to order, so please allow time when you choose your collection slot.

Many of our sweets contain nuts, milk, gluten, sesame or other allergens. Please ask us about ingredients and allergens before you order.

We do not accept returns or give refunds if you change your mind once you have collected. Fireworks cannot be resold for safety reasons, and our sweets are perishable and made to order. Please check your items at the counter before you leave.

Tell us straight away, ideally at the counter. This does not affect your statutory rights for faulty goods. Our terms and conditions explain more.